Refund Policy

Thank you for shopping at Niwatori! We take great pride in creating high-quality, handmade clay earrings. Each piece is crafted with care and attention to detail to ensure you receive a unique and beautiful product.

Please read our refund policy carefully before making a purchase. By purchasing from niwatori.ca and niwatori.shop, you agree to the terms and conditions outlined below.

No Refunds and No Returns

All sales are final. Due to the handmade nature of our products, we do not offer refunds or accept returns under any circumstances. Each piece is unique, and minor variations in color, shape, or size are part of the charm and uniqueness of handmade items.

Exceptions

We strive to ensure that you are completely satisfied with your purchase. In the unlikely event that you receive a defective or damaged item, please contact us within 7 days of receiving your order at [your contact email]. Please include your order number, a description of the issue, and photos of the defective or damaged product.

Upon review, if we determine that the item is indeed defective or damaged, we will work with you to find a suitable resolution, which may include a replacement or a store credit at our discretion.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier with your tracking number for assistance.

Contact Us

If you have any questions or concerns regarding your order or our refund policy, please do not hesitate to contact us at support@niwatori.ca. We are here to help and will respond to your inquiry as soon as possible.

Thank you for your understanding and for supporting our small business. We hope you love your handmade clay earrings as much as we loved making them for you!